Herself Health providers weren't happy with the quality of DeepScribe notes, and there was a significant delay in turnaround time (often hours, sometimes the next day), which ultimately interrupted their workflow. Over the past five to 10 years, Cannon had become accustomed to marketing hype that overpromises what the technology can actually do. "They ran into the same issues I had seen with other AI solutions: They struggled to get providers to adopt the product, because they didn't work as described and did not improve clinicians' quality of life." "When I joined, they were trying to get DeepScribe to work for their providers," she recalled. "The Herself Health team was trying to overcome these challenges by piloting AI-powered scribing technologies. ![]() "Often the turnover of scribes is very high and most leave within the first year there's also significant variance in quality," she said. The issue with hiring scribes is that it's operationally expensive, difficult to scale and hard to train, she added. "Organizations benefit from the economic uplift of provider productivity." "Providers no longer have hours of documentation homework," she added. "Patients have more access to care – more slots available to them – and they have a fully focused provider during their visit. "A lot of our team at Herself Health learned from hard-earned experience that having scribes to alleviate documentation burden can be a triple win," she said. Kendell Cannon, chief medical officer at Herself Health, a primary care practice for women 65 and older. "The other difficulty is that time spent on documentation is time that could otherwise be spent on delivering patient care," said Dr. However, it is a leading cause of burnout among clinicians. ![]() It's something that most healthcare providers have come to accept as being just part of the job. A major issue with primary care, especially value-based care, is how much documentation burden there is for providers: It means hours of "pajama time" with the electronic health record after dinner, and hours of more charting at home on weekends.
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